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Visitor Services Assistant (Full-Time)

How You Will Contribute

The Visitor Services Assistant serves as a friendly and professional ambassador for the Philadelphia Museum of Art. Exemplifying qualities of confidence, reliability, and efficiency all while providing world-class customer service to our diverse visitor base. The assistant provides exceptional, empathetic, and responsive service to all museum audiences to enrich their experiences and encourage them to expand their involvement with the museum, motivating them to return.

 

Specifically, you will…

  • Be a respectful, inviting, and approachable presence at all times while in the museum.
  • Actively greet the public and provide a warm welcome and orientation to the museum and its spaces.
  • Engage in conversation with visitors about the museum and its collections.
  • Operate the museum’s ticketing terminals efficiently and accurately.
  • Assist all members, groups, and visitors of the museum with their ticketing needs, including general admission, tours and special events.
  • Promote museum programs and sell memberships.
  • Communicate effectively with visitors.
  • Enforce PMA policies and respond accordingly to emergencies and alarms.
  • Work effectively and collaboratively with other departments including but not limited to Development, Special Events, Education and Protection Services.
  • Assist visitors at the coat check.
  • Ensure all visitor facing spaces, and personal workspaces, adhere to museum standards of cleanliness and sanitation.
  • Complete opening and closing procedures in a timely and efficient manner.
  • Attend department trainings and meetings.
  • Work in other departments when possible, including regular Special Event shift offerings.
  • Perform other tasks as directed by supervisor(s).

 

Your background includes…

  • High School diploma, or equivalent.
  • Outstanding customer service and conflict resolution skills.
  • Prior cash handling experience.
  • Must be able to perform the essential duties of the role for the entirety of the shift (up to 11 hours with three breaks).
  • Friendly and professional demeanor.
  • Genuine interest in communicating with and assisting others.
  • A track record of dependability and punctuality are essential.
  • Personal interest in the arts or a related field preferred, but not necessary.
  • Experience in hospitality, customer service and/or retail preferred
  • Ability to work a varied schedule including evenings, weekends, and holidays.

 

Compensation: The hourly rate for this position is $13.

This position is part of the AFSCME Local 397 bargaining unit.

 

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