Parking Operations Manager
Philadelphia, PA
Full Time
Manager/Supervisor
At the Philadelphia Museum of Art, we actively seek to employ a diverse group of people who embody our organizational values. We welcome and encourage individuals of all backgrounds to apply, especially those from marginalized and underrepresented groups in the museum field, who are inspired by our shared purpose and enjoy working collaboratively with others.
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.
The Parking Operations Manager oversees all parking operations at the Philadelphia Museum of Art, ensuring consistently positive parking, arrival, and departure experiences. This position leads a team of Parking Attendants and is responsible for delivering exceptional, empathetic, and responsive service that enhances the overall visitor experience for Museum guests and visitors.
Specifically, you will:
Applications will be reviewed on a rolling basis. We encourage candidates to apply early as the position will close once we have a robust applicant pool or a candidate has been selected.
What We Offer
Our employees are at the center of the museum. As an employee, you will have access to numerous museum perks including, but not limited to:
*Eligibility for certain benefits is based on a variety of factors including the employee’s regular schedule and tenure.
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.
The Parking Operations Manager oversees all parking operations at the Philadelphia Museum of Art, ensuring consistently positive parking, arrival, and departure experiences. This position leads a team of Parking Attendants and is responsible for delivering exceptional, empathetic, and responsive service that enhances the overall visitor experience for Museum guests and visitors.
Specifically, you will:
- Manage all activities in the Parking Garage, West Terrace Parking Lots, parking along Anne d’Harnoncourt Drive, the West Entrance and the North Entrance of the museum.
- Ensure that all Parking areas are well maintained and clean, in partnership with custodial and maintenance staff and contractors.
- Manage financial and operational workflow, including performing daily reconciliations, producing routine reports, and maintaining parking system hardware and software.
- Supervise all Parking Attendants. Set schedules to ensure consistent coverage of all parking lots. Oversee the quality of work for Parking Attendants to ensure all work tasks and assignments are performed as required. Ensure that Parking Attendants are well-informed and able to provide accurate information about the museum and Philadelphia.
- Maintain parking system database to ensure all information is current. Provide training and supervision for accurate parking system use.
- Greet, escort, assist, and direct vehicle and pedestrian traffic at the entrances and along Anne d’Harnoncourt Drive. Demonstrate a proactive approach to serving Members and visitors, welcoming all people to the museum and providing assistance when needed.
- Coordinate with Education and other Museum staff to manage bus traffic for adult and school groups, ensuring a smooth arrival and departure process for all buses.
- Respond to visitor concerns in a professional and courteous manner, taking action to resolve them.
- Support and when available participate in Facilities staff meetings to ensure all stakeholders are aware of the activities that impact Drive Operations.
- Other duties as assigned
- Must be able to perform the essential duties of the role for the entirety of the shift, outdoors with exposure to weather during all seasons.
- High School diploma, some college coursework preferred.
- Outstanding customer service skills; prior customer service experience required.
- Previous experience supervising or managing employees required.
- Fluency in English; other language(s) a plus.
- Excellent computer skills; familiarity with point-of-sale software a plus.
- Good judgment, strong communication skills, detail-oriented, organized, problem solving skills.
- Friendly and professional demeanor.
- Genuine interest in communicating with and assisting others.
- A track record of dependability and punctuality are essential.
- Personal interest in the arts or a related field preferred, but not necessary.
- Experience in hospitality, customer service and/or retail preferred
- The salary for this position is $52,000.
- This position is Full-Time, Exempt and 35 hours per week
- This position reports to the Senior Director of Facilities
- This position requires evening, weekend, and holiday hours.
- This position reports to the Senior Director of Facilities.
- Physical requirements:
- Able to remain stationary for extended periods of time, to utilize computers and other office equipment required of this job, to perform physically administrative duties in a typical interior office environment, gallery, or exhibit space, and to access most public and staff areas of the museum campus.
- Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
- Upholds the professional standards of the field, always acts in a manner that is consistent with the best interests of the museum, and protects and enhances its reputation and standing within the community of museums.
- Adheres to the museum’s code of ethics and Employee Handbook and avoids any real or perceived conflicts of interest.
- Shows respect for co-workers and visitors and an understanding of and appreciation for the diversity of the museum’s staff, volunteers, and audiences.
- Maintains confidentiality.
- Adheres to all museum protocols, procedures, rules, and policies.
Applications will be reviewed on a rolling basis. We encourage candidates to apply early as the position will close once we have a robust applicant pool or a candidate has been selected.
What We Offer
Our employees are at the center of the museum. As an employee, you will have access to numerous museum perks including, but not limited to:
- Free general admission to the museum for you and your immediate family
- Discounted guest tickets for admission
- Discounts on gift memberships
- Special staff tours and presentations from our curatorial and conservation teams
- Discounts at the museum restaurant, museum cafés, and museum retail and online stores
- Medical, dental, and vision benefits
- Fully paid short-term disability insurance, long-term disability insurance, and life insurance
- Health savings or flexible spending account program
- Retirement savings program with museum match
- Paid vacation, personal days, sick days, and holidays
*Eligibility for certain benefits is based on a variety of factors including the employee’s regular schedule and tenure.
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