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Manager of Reporting and Analysis

How You Will Contribute

Membership is the conduit that joins people to the Museum they value and want to connect with more deeply.  Through our passion for service and commitment to building lasting relationships with each member, we offer meaningful ways to participate with, advocate for and support the Museum.  By being a Member of the Philadelphia Museum of Art, individuals proudly commit to making arts and culture an integral part of their lives and the life of our community.

The Manager of Reporting and Analysis is responsible for the management of systems and reporting informing the strategic planning and decision-making and the financial management of the Membership Department. The Manager of reporting and Analysis is the direct supervisor of the Member Record Services team.

Specifically, you will:

  • Collaborate on, and make recommendations based on analysis, in short- and long-term strategic planning for the department
  • Develop the department’s annual earned revenue budget and key resources for expense budgeting
  • Prepare and develop department’s key indicator, performance tracking, ad-hoc, custom and self-service reports designed to inform strategic decisions
  • Contribute to multichannel direct marketing strategies including list selection and segmentation
  • Research, identify and coordinate opportunities to increase the efficiency and integration of current technology and platforms, working with IIT, other Museum departments and external vendors as needed
  • Ensure data integrity and compliance with business rules, Museum policies, IRS, PCI and GDPR guidelines are maintained at the highest level including serving on the cross-institutional Data Security and Privacy group. 
  • Extract data and determine selections, segmentation for direct response campaigns
  • Create solutions for the Member Record Services department to ensure daily gift entry and record maintenance meets standards for reporting and analysis
  • Lead interdepartmental Raiser’s Edge Users Group meetings to ensure consistency of use across database and identify opportunities for increased collaboration
  • Oversee the activities and deliverables of the Member Record Services team, which includes a Member Record Services Coordinator and two Member Record Specialists
  • Oversee development of technical training and documentation for systems supporting the department
  • Perform other related duties as assigned

Your diverse background includes:

  • 3-5 years of experience in the field of membership, marketing or development reporting and analytics 
  • Demonstrated experience developing accurate earned revenue budget projections and processes for on-going forecast management
  • Proficiency or familiarity with The Raiser’s Edge, Excel, Word, Access, SQL/Transact-SQL, and Tableau
  • 3 years’ experience as a direct supervisor
  • Bachelor’s Degree in Museum or Business related field preferred
  • Focused experience in a museum environment or similar preferred
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